Customer Data

Once RLM Cloud is provisioned for you by Reprise, you are ready to set up your customer data.

Before you can begin to use RLM Cloud, you must set up at least one product definition and one license server definition, as described in the Getting Started section.

These operations are performed by RLM Cloud. RLM Cloud is a web-based application which allows you to maintain your customer’s license servers.

Running

You run RLM Cloud by pointing your browser to the URL:

The server uses a MySQL database to store all your RLM Cloud data.

RLM Cloud uses user access permissions to control access to the three main functions:

  • Viewing and reporting on the RLM Cloud database (View access)

  • Editing the RLM Cloud database (Edit access)

  • Administering users/permissions/database (Admin access)

Creating RLM Cloud Accounts

All RLM Cloud accounts have an associated access level. An account has one of 4 levels of access (with increasing access rights):

  • View

  • Manage

  • Edit

  • Admin

An account with View privilege is used for your employees, and is able to monitor all your customer license servers, licenses, and log files.

An account with Manage privilege can do everything that an account with View privilege can do, and in addition, this user can provision new customers, add/edit/delete licenses for customers, pause and restart their servers. This user cannot create new product definitions or create new license server hosts, however, so there must be an available license server host and product definitions created before this user can provision a customer.

An account with Edit privilege can do everything the Manage account can do, and, in addition, can add and edit product definitions.

Finally, an account with Administrator privilege can do everything the account with Edit privilege can do, and in addition, this user can create new license server hosts, add and remove users, upload your license generator software and license server software or settings file.

For instructions on setting up accounts, see Setting Up Your First User.

Using RLM Cloud

There are 4 main activities you will perform with RLM Cloud:

  • Initial setup of your RLM Cloud data.

  • Maintenance operations, such as adding new servers, adding product definitions, adding users, etc.

  • Provisioning customers

  • Controlling and monitoring customer license servers

When you run RLM Cloud, your browser will display a page that has a title and login area at the top, along with a row of tabs just below, and a main display area below the tabs.

The tabs are arranged by RLM Cloud data and functions, as described:

  • Dashboard – Overview of your license servers and their status, start/stop servers.

  • Customers – List contacts/companies, edit, and add new ones.

  • Licenses – List of all licenses in the system.

  • Logs – Display log files from all servers.

  • Products – View or edit product definitions, and create new ones.

  • Profile – Edit your account data.

  • Admin (admin users only) – Administer the RLM Cloud system.

  • About – Lists information about RLM Cloud (as shown above)

Signing In

If you are not signed in, the RLM Cloud sign-in screen will appear. Enter the username and password assigned by your administrator (when RLM Cloud is provisioned for you, an admin user is created and the account name and password are sent to you).

Once logged in, top of the screen shows your username, access level, and a logout link.

Note

You can only sign in to one account from a single browser at the same time, and that it is also not possible to sign into the same account from different browsers at the same time – if you sign in to the same account again, the first login will be effectively logged out.

To change your password, select the Profile tab, then press Change Password. (Passwords can consist of numbers, lowercase letters and uppercase letters only).

Setting Up Your First User

You may want to have non-administrator users for the day-to-day operations of managing your RLM Cloud. To create these user(s) log in to RLM Cloud as the admin user, then create a second user who can make changes to the RLM Cloud configuration. Perform the following steps:

  1. Point your browser to the RLM Cloud software:

    https://rlmcloud.com/manage

  2. On the sign-in screen, enter your admin username and password supplied by Reprise Software.

  3. Select the Admin → Users tab.

  4. Press the Create New User button below the list of users.

  5. Select a username, Contact (if appropriate), email, and password, and Edit access in the Create New User page, then press the Create User button. Go back to the admin page by clicking on the Admin Page link. You should now see your new user, with Edit access. Repeat this step and create a user with Manage access.

  6. Log out.