Software Licensing Support Resources

Exceptional Tech Support

Benefit from our 25+ years of experience in the field and receive exceptional tech support for that "it just works" experience.

Reprise is the software licensing company that supports you like no other. We measure support by # of bugs, bug fix response time, and customer support response times.

Take a look at these statistics, and see if your current licensing supplier can compare.

Bugs, and bug fix times

Reprise has 3 products: RLM, Activation Pro, and RLMCloud. The average rate of new reported bugs in all three products combined is 0.72 bugs/week (averaged from 2009-2019).

The average time to fix a bug is 11.4 days (since 2009)

You can see the bugs in all of our products here

Customer Support Statistics

Reprise supports you with our engineers, the same engineers who develop the products. And by "support", we mean helping you integrate our software into yours, assisting you with problems with your software, as well as fielding reports of bugs in our products.

Average time, from support incident report to first contact with one of our engineers who can solve your problem, is 53 minutes (worldwide, averaged over 2017-2018)

The average support ticket resolution time is 5.2 days (average 2017-2018)

And we do this while supporting over 800 ISVs.

See if your current licensing supplier can compare.

Support Resources for Software Publishers

Downloads for software publishers

RLM developer kit downloads

FAQs for software publishers

Common installation and configuration questions

Known issues for software publishers

Known issues and how to resolve unusual behavior

Documentation for software publishers

includes white papers, tutorials and webinars

More resources

Support Resources for License Administrators

Downloads for license administrators

RLM license administration bundle downloads

FAQs for license administrators

Common installation and configuration questions

Known issues for license administrators

Known issues and how to resolve unusual behavior

Documentation for license adminstrators

includes white papers, tutorials and webinars

More resources

Email tech support

Send us your questions or requests for technical assistance.

Reprise on Twitter

Follow Reprise on Twitter for news of bug fixes, product releases, and more.

Reprise Blog

Stay current on all topics related to license management

Webinars

Sign up for a live demo of RLM or Activation Pro

See Reviews of RLM on Capterra.


We provide an exceptional customer experience.